Drishti-Soft Solutions

Company Description

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. The past decade has witnessed radical changes and advancements in the communications technologies. Drishti offers such Communications Solutions that empoDrishti-Soft Solutionsrs enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service).

Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave the way for a structured growth. Drishti identifies areas of your business requirements and offers solutions that are most appropriate for your business.

Drishti empowers you to -

1.Enhance Customer Satisfaction Levels
2. Increase Customer Acquisition
3. Increase Productivity
4.Migrate to the next level

With its comprehensive and adaptive communications solutions, Drishti powers customer service, telemarketing & sales, collections, financial advisory, and many such processes across various verticals such as Telecom, Technology, Financial Services, Outsourcing and Hospitality & Travel. The wide array of Drishtis offerings is backed by a strong support system for smooth operations.

Distributed across five offices in two countries, Drishtis expert workforce comprises of more than 90 individuals across R&D, Sales & Marketing, Engineering, and Support units. Headquartered at Gurgaon, India, Drishti has multiple regional offices in India (Bangalore, Pune, Kolkata) and Philippines. Drishti Philippines Inc., a wholly owned subsidiary of Drishti India, was established in Sep. 2006. Apart from this, Drishti has a vast network of partners and resellers spread over Europe, Middle East and United States.

Offerings

Drishtis latest offering - Ameyo is a comprehensive Communications Suite for Contact Centers and Enterprises that want to make headway by replacing the traditional communication platform with advanced collaboration capabilities. Ameyo is an all-in-one suite that empowers businesses to dynamically manage their workforce, departments, customers, processes and performance parameters. It provides consistent user experience across various communication channels including Voice, Email, SMS, Messaging, Video and Fax. Built with Distributed Architecture and SOA, it is a scalable and extensible solution with development environment for faster turnaround time.

Drishti's award-winning flagship offering - Ameyo Contact Center Suite has been a huge success in India and Philippines, and has become the leader in the Small and Medium Enterprises (SME) segment in India since its inception in September, 2005. Its comprehensive inbound and outbound capabilities have helped many contact centers and enterprises to increase their productivity, customer satisfaction, and of course, revenues.