eSniper Consulting Services

Company Description

ESniper provides usability, accessiblity and User Centred Design solutions for world-class companies where Positive Customer Experience is vital to their business. eSniper Consulting Services create user experience solutions for a wide range of products, everything from websites to touchscreen devices. Esniper is internationally recognized for the elegance, the purity and the quality of its work.
We provide consulting in
1. User Research
2. Usability Testing
3. Design Solutions
4. Information Architecture
ESniper Services. . .
We follow a user-centred design process into your projects in order to improve the user experience, customer satisfaction and brand value, as well as increasing your sales and reducing your development times and costs. We tailor our approach to meet your project requirements.
1. User Research
Understanding the user's context (tasks, skills, environment etc) is a pre-requisite for designing a usable system. Our profiling and contextual analysis tools help identify appropriate effectiveness, efficiency and user satisfaction targets for your new designs. By focussing on users, and getting the user experience "right" organisations can reap many benefits. Our services include
* Laboratory research
* Field studies
* Focus groups
* Video observation and analysis
* Questionnaire and survey design / methodology
* Web-based survey implementation
* Data mining of web usage patterns (e. G. , click stream analysis)
2. Usability Testing
Usability testing is not an expense, but an investment. Doing things right the first time, or tuning-up your present site can mean the difference between a successful customer experience, or frustration and abandonment. Our services include
* Strategic product planning for design
* Competitive analysis
* Visual design review
* Heuristic evaluation
* Usability review & testing
3. Design Solutions
Our design solutions ensure better product usability through intutive decisions embedded in the software architecture. Our services include
* Detailed Interface design
* Graphic design
* Interaction design
* Design Research
* Help support documentation
* Software interface prototyping
* Web site design
4. Information Architecture
Information architecture (IA) encompasses the way information is structured and labelled on a website. In order to support users in finding information on your site it is crucial that the IA is designed in the way that users expect. Our services can
* Helps users to find the information they are looking for
* Exposes users to additional information
* Assists users in making decisions