Service Solutio

Company Description

Service Solutions partners organizations in: 1. Improving the quality & efficiency of service2. Setting-up & outsService Solutiocing operations3. Optimizing costsWe are performance oriented professionals with broad & in-depthknowledge of business issues and a deep understanding of variedindustries like telecom, banking & financial services, retailand hospitality in particular.We have a combined experience of 47 years in customer servicesacross Financial Services, Telecom, Hospitality, BPO &RetailService strategyCustomer Life Cycle management End-to-end Service design & implementationService related technology (CRM, IVR, Self Help, Automation) design& implementationRevenue enhancement, Cross Sell, Up-sellOperationsCustomer Retention & Relationship managementOptimizing Cost-to-Serve – Effective utilization of technology& resourcesBenchmarking & quality improvementCall Center outsourcingPeople Management & TrainingService Culture, interaction skills, serviceexcellenceTeam development & motivationManagement Development ProgrammesTraining Strategy & PlanningTraining Function outsourcing